Politique d’expédition
Shipping Policy
At Divastia, we are committed to providing a smooth and reliable shopping experience. Please read the following information regarding order processing, shipping, and delivery.
1. Order Processing
Orders are typically processed within 1–5 business days after payment has been successfully received.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
Please note that orders may occasionally require additional processing time due to high order volumes, holidays, promotions, or circumstances outside our control.
2. Shipping Times
Estimated delivery times may vary depending on the destination, shipping method, carrier, and other circumstances.
United States
Estimated delivery time:
7–15 business days
European Union
Estimated delivery time:
7–15 business days
Other International Destinations
Estimated delivery time:
10–20 business days
Please note that these are estimated delivery times, not guaranteed delivery dates. Delivery times may be affected by customs processing, carrier delays, weather conditions, holidays, or other circumstances beyond our control.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
From time to time, we may offer free shipping promotions or other shipping offers. Any applicable offer will be clearly displayed on our website.
4. Tracking Information
Once your order has been shipped, you will receive an email with your tracking number.
Please allow up to 3–7 business days for tracking information to become available or update after shipment.
Tracking information may not update immediately while the package is being transferred between carriers or processing facilities.
5. Delays
While we do our best to ensure timely delivery, we cannot guarantee delivery dates.
Unexpected delays may occur due to customs clearance, carrier disruptions, weather conditions, holidays, incorrect or incomplete address information, or other circumstances outside our control.
If we become aware that your order cannot be shipped within the timeframe stated at checkout or otherwise communicated to you, we will contact you regarding the delay and any available options.
6. Customs, Duties and Taxes
For international orders, customs duties, import taxes, VAT, or other fees may apply depending on the destination country and local regulations.
Unless otherwise stated at checkout, any customs duties, import taxes, or similar charges imposed by the destination country are the responsibility of the customer.
Customers are responsible for providing accurate shipping information and complying with applicable local import requirements.
7. Incorrect Shipping Address
Please make sure that your shipping address is correct before completing your order.
If you provide an incorrect or incomplete address and the order has already been shipped, we may not be able to change the delivery address.
If a package is returned to us because of an incorrect or incomplete address, we will contact you regarding the available options. Additional shipping charges may apply for reshipment.
8. Lost or Damaged Packages
If your package appears to be lost, delayed, or damaged during transit, please contact us as soon as possible at Divastia.office@gmail.com .
For damaged packages, we recommend taking photographs of the package and the products received and providing them to our customer service team.
We will work with you and, where applicable, the shipping carrier to investigate the issue and determine the appropriate solution.
9. Undelivered Orders
If tracking shows that your order was delivered but you have not received it, please first check with household members, neighbors, your building reception, or the carrier where applicable.
If you still cannot locate your package, contact us at Divastia.office@gmail.com so we can assist you.
10. Changes to This Shipping Policy
We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated date.
11. Contact Us
If you have any questions about shipping or your order, please contact us:
Email: Divastia.office@gmail.com
Divastia